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[SOLVED] Dell Camera Not Working on Windows - Driver Easy - Troubleshooting problems with your webcam in Zoom
Why is zoom not working on my dell laptop -
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Sammi Liu Last Updated: 3 months ago. Try these fixes: You may not need to try them all; simply work your way down the list until you find the one that works. Give your apps permission Check your antivirus software Update your webcam driver Reinstall your webcam driver If your problem persists… Fix 1: Give your apps permission If you recently updated Windows 10, you might need to give apps permission to use the camera.
Fix 3: Update your webcam driver Your webcam would not function well if you are using an outdated webcam driver. The Pro version of Driver Easy comes with full technical support. Zoom also has compatibility issues with macOS Make sure to test your Zoom camera before you join a meeting to make sure others will be able to see you. Follow these steps in order to get your camera working in Zoom:.
Make sure your camera is connected and turned on. If you use an external webcam for Zoom, check the connecting cable for damage, and try connecting it to a different USB port if possible. For wireless webcams, check your Bluetooth settings and make sure the device's battery is charged. Make sure your camera is selected in Zoom.
During a meeting, select the up arrow next to the camera icon and make sure the desired webcam is chosen. If the camera icon has a line through it in your Zoom window, select the icon to enable your camera. Close other programs that can access your camera. Other software could be competing with Zoom for your webcam. Check your device settings. The cable-connected device could also be the problem rather than your laptop, Plug it into another computer and test if the device is recognized.
If the USB device comes alive when plugged into a new computer, it is for sure the port that is the issue. Plugging a different USB device into your computer will also determine if it is the port or the device that is the problem. For this Windows computer, first right click Start then left click Run.
Next, type devmgmt. Click the arrow next to the small cable so that it points down instead of to the right. Select search automatically for updated driver software. After repeating these steps, restart your computer and check to see if your cable-connected device works. Search for Device Manager in the search bar at the bottom left of the screen. Click on the mouse an other devices page.
Select Update Driver and let he computer update. Search for Device Manager under the start menu. Right click the touchpad drive and select uninstall. Restart your computer and the driver will reinstall.
Most commonly, the connection error is Zoom error If it is, clicking a link to it may cause your connection to be rejected. Try joining the Zoom ID manually inside the Zoom window. Make sure to allow Zoom in your antivirus or firewall software on your computer, router, or modem. If your WiFi or Ethernet Drivers are out of date, you should update them to make sure all your software works correctly. If you have an older PC, sharing screen on Zoom might be difficult. Is your Zoom microphone not working?
Zoom audio problems can appear in several ways. This how-to guide troubleshoots common issues with Zoom, including:. Depending on the underlying cause, there may be a few things you can try to get your Zoom mic working so that you can participate in meetings. If your mic is not detecting audio in Zoom, it could be due to a few reasons:.
If using an external mic, examine the connecting cable, or check your Bluetooth settings using a wireless mic. For wired mics, try plugging it into a different USB port. For Bluetooth devices, make sure you have a fully charged battery.
Why is zoom not working on my dell laptop. How to Fix It When a Zoom Camera Is Not Working
I was able to confirm it continued to happen on these versions. Users are on the latest Zoom using auto-update. The trouble seems to be it's hard to reproduce so we never know if it's fixed. You'll think that a new driver does the trick until it triggers again. Keep an eye out for users reporting the issue on that downgraded driver. I recommend opening a case with Dell so they can escalate to the Advanced Resolution team. My next thought is that rolling back Zoom from 5.
We're going to swap out some of these new laptops with competitors' devices as we can see this is going to be a long crawl through support territory with Dell. We've had inexplicable issues with our Dell Latitude laptops and the folks who heavily use Zoom execs. This exact same thing is happening and we've been at our wits end.
We've tried literally everything. I was able to fix it by simply disabling and enabling the realtek microphone array for one person, and the other person's mic actually worked when the mic was DISABLED!
No idea why. These are probably very unstable, nonpermanent fixes, so also ordered external mics for those users. The other person's doesn't work no matter what I do! I have a ticket in with Zoom that just got escalated to their engineering team so will report back there. The problem is that once the issue occurs, the mic won't work for other programs either. How frustrating!
I've got users who have the onboard Realtek array go completely dead. Nothing comes through the microphone in the 'Sound Settings' until I reinstall the driver, or delete the audio device from compmgmt. The folks with headsets seem to have the microphone go dead at the same as the onboard.
I've got a machine right now E on 6. This is the version that support. At this point, I'm convinced it's intermittent across many versions. The hard part is that all of the testing is happening with real people who need to get work done on these calls. The next best thing might be trying to capture the event with Procmon in an effort to further help the vendors isolate where this interaction is happening. Guess what? After tickets open with everyone, Zoom engineering team provided this response - Microsoft is releasing a hotfix for this problem at the end of Sept!
Big relief! Unfortunately the suggestion of rolling back drivers did not help all the users, but we have alternatives until this hotfix is released.
Wanted to let everyone know. Was this reply helpful? Yes No. Sorry this didn't help. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question Report abuse. Details required :. Cancel Submit. Let me help you with your concern. You can always check your current speeds with a quick internet speed test. If the speeds are undesirable, repeat Solution 1. Also, you can check out our tips on how to increase internet speed. To access these options, click the cog icon Settings on the main screen of the Zoom desktop app, or click the arrow icon within the video camera icon during a call and then select Video Settings on the pop-up menu.
Sharing your screen is an important part of many Zoom calls. Sharing your screen takes up a lot of bandwidth. Use a wired connection, if available, for the best performance. Your meeting will then start with only audio, freeing up bandwidth. Your video will not be automatically turned on. When sharing your screen, the viewer can request remote control to help you troubleshoot or explain a process more clearly.
This tool is listed as Request Remote Control under View Options and can be accessed at any time while sharing the screen. Chances are, the sharer host is not agreeing to the request for remote control. A notification will pop up on their screen, and they must choose Allow to enable remote control.
The sharer host may be interrupting the process. Technically, the person sharing their screen can stop the remote control at any time by clicking their mouse. Always leave the host computer alone while the viewer client assumes remote control.
You could be on the wrong device. Another common problem is not being able to receive email messages from Zoom. This can include notifications and activation emails. These can take up to 30 minutes to arrive and may take longer. Emails will come from no-reply zoom. Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while.
You will need to wait, if this is the case. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems. Sometimes Zoom can get confused about audio versus video settings. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers.
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